Customer Support Specialist - Working Student
- Cluj-Napoca, Romania (RO)
- full-time
Be part of something powerful!
Are you excited by innovative products such as power supply solutions or coils & linear drive solutions? We’ve got the perfect job for you. SFC develops, manufactures and markets highly reliable standard and semi-standard high-power platform solution for demanding requirements in laser, semi-conductor manufacturing equipment and analytical applications. Furthermore, SFC co-develops and manufactures highly complex and reliable coils & linear drives for the semi-conductor manufacturing equipment and analytical applications. SFC is operating from its R&D and manufacturing locations in Almelo, The Netherlands and Cluj-Napoca, Romania.
Customer Support Specialist - Working Student
As a Customer Support Specialist – Working Student, you will ensure customer satisfaction by providing support and delivering services, particularly related to transaction and post-transaction activities. You will also contribute to the effective execution of monitoring and oversight processes. As part of the Customer Support team, you will serve as a key link between the customer and SFC's internal organization.
Key Responsibilities:
- Responding to customer inquiries via email, chat, or phone;
- Acting as the company's point of contact for customers;
- Providing accurate and helpful information about the company's products and services;
- Escalating complex issues to the appropriate team for resolution;
- Participating in training sessions to gain a better understanding of products and support processes;
- Collaborating with the External Sales Department;
- Following company procedures and quality standards.
- Determining the feasibility of fulfilling customer requests;
- Verifying delivery dates and order prices against quotations;
- Ensuring on-time delivery (OTD) to customers through a proactive approach;
- Identifying issues requiring supervisor awareness in a timely manner and escalating them to management;
- Providing customers with the required documentation (e.g., CoC, customs documentation);
- Collaborating with all departments across the SFC Group.
- Registering RMAs in the ERP system;
- Confirming repair lead times to customers;
- Monitoring RMAs and coordinating internally with Production Planning and Quality Assurance teams;
- Keeping customers informed about the status and progress of RMA return deliveries.
Requirements:
- Education/Professional Training: Current student or recent graduate (preferably in Customer Relations, Communication, Business Administration, Foreign Languages, or a related field);
- Previous Experience/Knowledge: Basic computer skills and familiarity with communication platforms and Microsoft Office applications (Teams, Excel, Outlook, Word, PowerPoint);
- Competencies: Monitoring, planning, organization, accuracy, communication, collaboration, flexibility, continuous improvement mindset, conflict management, dedication, responsibility, and efficiency;
- Foreign Language Skills: Advanced English proficiency;
- Skills and Abilities: Excellent verbal and written communication skills, ability to work effectively in a team and learn quickly, customer-oriented mindset with empathy and a positive attitude, adaptability, and the ability to work in a dynamic environment.
Why join us?
This is the perfect time to become part of the SFC team. Show us your motivation and enthusiasm, and give your best as we work together to transform the energy supply industry. SFC Energy is a continuously growing company and part of SFC Energy AG, a publicly listed company in Germany (F3C), with a strong focus on technological innovation. Here, you’ll find exciting areas to get involved in, meaningful challenges, and an exceptional team to grow with.
Our Benefits
- Competitive salary and benefits package including meal vouchers, private health insurance, event bonuses, and more
- Opportunity to contribute directly to building a stronger, better organization
- Inclusive company culture based on values such as customer focus, sustainability, fairness, quality, and diversity
- Support for autonomy and accountability in your work
- Flexible working hours
Apply now!
Think you’ve got what it takes? Don’t hesitate — send an email to our HR department at [email protected]. We look forward to receiving your application!
