IT Support Engineer
Are you excited by innovative products such as power supply solutions or coils & linear drive solutions? We’ve got the perfect job for you. SFC develops, manufactures and markets highly reliable standard and semi-standard high-power platform solution for demanding requirements in laser, semi-conductor manufacturing equipment and analytical applications. Furthermore, SFC co-develops and manufactures highly complex and reliable coils & linear drives for the semi-conductor manufacturing equipment and analytical applications. SFC is operating from its R&D and manufacturing locations in Almelo, The Netherlands and Cluj-Napoca, Romania.
Location: Almelo, the Netherlands
We are seeking for a service-minded and inquisitive IT Support Engineer to support the increasing professionalization of the company’s IT infrastructure. To achieve this, you will be part of and work closely with our international IT team at SFC Energy Group.
Job purpose:
As an IT Support Engineer, you will actively contribute to the completion of team goals and assigned tasks. You will assist our computer system users with technical issues. You will research, diagnose, troubleshoot, and resolve internal customer issues in an accurate and timely manner.
• Be the first point of contact for employees and support desks of third parties; • Be responsible for processing technical queries using the internal ticketing system and keeping track of these issues throughout the resolution process; • Execute change request procedures; • Conduct root cause studies for incidents and identify any areas for improvement; • Facilitate knowledge sharing, provide technical guidance, and help other colleagues; • Be the specialist in specific fields of expertise within IT (e.g., MS Exchange and storage); • Assist in server management, asset management, and endpoint management and execute user management, including daily checks, patches, installations, and software updates; • Offer first-line support; • Assist with global cloud migration (MS365/Azure); • Participate in disaster recovery and failover strategies; • Report to the Managing Director and Group Head of IT.
• Vocational Secondary Education in IT; • 1+ years of demonstrable experience in an IT support role; • Knowledge of best practices in IT administration and support procedures; • Experience with server management, virtualization; Exchange and storage are a plus; • Experience in backup systems, network techniques, user management, and office automation; • Ability to work independently with minimal supervision, organize, and multi-task; • Methodical work approach, proactive attitude, critical thinking, and customer focus; • Good analytical and problem-solving skills; • Excellent interpersonal and communication skills; • Good Dutch and English communication skills (both oral and written).
It’s an exciting time to be a part of SFC. Show us how much energy you’re holding and feel empowered to be your best. Help us shape the future of the power supply, coil & linear drive, and fuel cell industries. SFC Energy is a fast-growing company, part of SFC Energy AG, a German-listed company (F3C), which is strongly driven by technological innovation. Here you will find exciting areas to work in, challenging tasks, and a fantastic team.
• International high-tech environment; • Market conform salary and secondary benefits e.g., holiday allowance, end-of-year bonus, pension scheme, travel allowance; • The chance to boost your career path through proactive career management; • The fulfillment of contributing directly to build a larger and better organization and putting your fingerprint on the corporate culture of our company; • Joining an open culture, where our core values have meaning; • Technical and personal training opportunities, be it internal or external, based on your Performance & Growth assignments; • Flexible working hours; • Hybrid working options, where the home office schedule is decided together with the team leader; • Collective Labour Agreement ‘Metalektro.’ • Regular staff events and every Friday social event; • An awesome team, so you always come home with a smile.
Do you think you got what it takes? Don’t hesitate and send an e-mail to Human Resources: [email protected]. We are looking forward to your application!
By applying to this job, we are deemed to have your default consent to the processing of personal data by SFC Energy Power, pursuant to Regulation (EU) 2016/679.
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