Customer Service Specialist
SFC Energy develops, manufactures, and markets highly reliable standard and semi-standard high-power platform solutions for demanding requirements in laser, semiconductor manufacturing equipment, and analytical applications. Furthermore, SFC Energy co-develops and manufactures highly complex and reliable coils & linear drives for semiconductor manufacturing equipment and analytical applications. SFC operates from its R&D and manufacturing locations in Cluj-Napoca, Romania, and Almelo, The Netherlands.
Are you motivated to contribute to our company and develop yourselves in an ambitious environment?
Location: Cluj-Napoca, Romania
As a Customer Service Specialist, you are the link between the customer and the SFC internal organization. Each interaction the customers have with our business can lead to building up their loyalty to the company’s brand. Thus, as a Customer Service Specialist, you are a brand ambassador of our corporate identity. You’ll work in an international environment, together with colleagues from Romania and the Netherlands, in close collaboration with the Outside Sales Department, and you’ll make sure to keep our customers satisfied by supporting the on-time delivery of high-tech products. The main purpose of the job is to assist clients through each step of the sales process (both transactions and post-transactions) and to help them resolve any concerns or questions they may have, while processing, tracking, and shipping orders efficiently.
• Serve as the company’s first point of contact with customers regarding order processing and other customer requests; • Validate, process, and monitor all sales orders: enter all customer communications into the SAP/CRM system, including delays and accelerations, forecasts, and delivery times; • Assume overall accountability for deliveries, order progress, warranty claims, complaints, and repair requests; • Monitor the RMA planning and inform the customers about the progress of returns deliveries; • Prepare open quotes and follow up on them; • Manage change requests both internally and externally.
• At least 3 years of experience in a similar position (Sales/Customer Service support); • Bachelor’s degree (technical background is a plus); • ERP experience, preferably SAP; • Microsoft Office (Teams, Excel, Outlook, Word, PowerPoint); • CRM system, preferably SalesForce; • English – reading, writing and speaking at an advanced level (C1); German helpful, not a must; • Strong communication, interpersonal and client relationship management skills; • Accuracy, research skills and attention to detail; • Good active listening; • Ability to anticipate and solve problems.
It’s an exciting time to join us. SFC Energy is a fast-growing company, part of SFC Energy AG, a listed German company (F3C), strongly driven by technological innovation. Show us how much energy you’re holding, and feel empowered to be your best. If you are the right person we are looking for, your personal growth and development will go hand in hand with the growth of our company.
• Apart from a competitive salary you will have access to a substantial benefits package that includes: meal tickets (20 RON), private health insurance (Allianz Țiriac), transport compensation, bonuses for special occasions/events, Bookster subscription and more; • The fulfillment of contributing directly to build a larger and better organization and put your fingerprint on the corporate culture of our company; • Joining an open culture, where our core values – alignment, reliability, responsibility – have a meaning; • We encourage and support the autonomy of working and ownership; • A stimulating workflow with complex and diverse tasks; • Technical and personal training opportunities, be it internal or external, based on your Performance & Growth assignments; • Flexible working hours; • Hybrid working options, where the home office schedule is decided together with the team leader.
Do you think you got what it takes, don’t hesitate and send an e-mail to Human Resources: [email protected]. We are looking forward to meeting you!